Training is the key ingredient of any software implementation.  You invest in practice management and accounting systems expecting an increase in productivity and efficiency.  Without proper training and support, those benefits are rarely realized to the fullest achieved and your users will be frustrated with the software.  By combining on-site training with installation, floor support after training and continued remote web-based support, your project will be successful.  We offer a wide variety of training options tailored to your needs and budget. 

On-Site Training & Floor Support
Training at your office one-on-one or as a group.  We have a mobile training lab of six laptop computers and LCD projector which can be set up in a conference room.  We schedule the classes to fit your needs and work with your schedules to lessen office disruptions.  We find that having floor support available for staff once they complete training allows staff to immediately start using the software after class and enforces what they just learned in the classroom. 

Web Training & Support
We offer live, web-based remote training utilizing remote access and online meeting solutions.  We can schedule sessions covering the areas you want more training on.  Web-based training is an excellent way to augment on-site training.  Combining on-line training with on-site training makes it possible to achieve the highest level of learning, while maintaining a certain level of flexibility and cost effectiveness.

On Demand Support & Training
Using Remote Support Software we can connect to your computer with a few clicks to assist with a problem, show you how to use a feature, or to help answer your questions visually as they arise. Web-based support is billed at our normal hourly rates, but since there is no travel expense involved, you not only get your problems solved faster, but you save money too. 

Post-Project Support
Specialized post-project support – phone or web support to handle unplanned issues, questions or issues.